Various efforts have been made to improve the quality of delivery UPM services include ISO Management System, Client Charter, Lean Management, Service Innovation, Innovative and Creative Group and and so on. Along with efforts towards the transformation of the civil service, UPM is committed to strengthening the management of the workplace environment towards image enhancement and professionalism.
EKSA which has been introduced since January 2014 is a rebranding The Public Sector 5S practice is one of the initiatives towards quality improvement delivery of government services. This rebranding measure is appropriate and in line with the current changes and needs that are constantly emphasized improving the performance and competitiveness of the organization while further enhancing it creative and innovative culture among public sector departments / agencies.
The main component in the implementation of EKSA is based on 5S Practice (Side, Sort, Sweep, Uniform and Always Charity) and improved with additions some new elements namely: